This Privacy Policy explains how Glasgow Vehicle Hire Services ("we," "us," or "our") handles your personal information when you use our website or hire a vehicle from us. We are committed to protecting your privacy and complying with data protection laws.

1. Information We Collect

We collect information necessary to provide our services, including:

Contact Details: Your name, address, email, phone number, and driving licence details.
Payment Information: Processed securely by third-party providers (we do not store full card details).
Rental History: Details about your past bookings.
Website Usage Data: Technical data like IP address and pages visited, collected via cookies.
Communications: Records of your interactions with us (e.g., emails, calls).

2. How We Use Your Information

We use your personal data to:

Process and manage your vehicle bookings.
Provide the services you request.
Communicate with you about your bookings and our services.
Improve our website and offerings.
Comply with legal obligations and prevent fraud.

We only use your data when we have a legal basis to do so, such as fulfilling a contract, for our legitimate business interests, or to meet legal requirements.

3. Sharing Your Information

We may share your data with:

Service Providers: Third parties who help us run our business (e.g., IT support, payment processors).
Professional Advisers: Such as lawyers, auditors, and insurers.
Legal Authorities: When required by law or to protect our rights.

All third parties are required to keep your data secure and use it only as instructed by us.

4. Data Security

We have strong security measures in place to protect your personal data from unauthorized access, loss, or disclosure. Access is limited to those who need it for their job, and they are bound by confidentiality. We have procedures for handling data breaches and will notify you if legally required.

5. Data Retention

We keep your personal data only for as long as necessary for the purposes it was collected, including legal and accounting requirements.

6. Your Rights

You have rights regarding your personal data, including the right to:

Access your data.
Request corrections.
Request erasure.
Object to processing.
Request data transfer.
Withdraw consent (where applicable).

To exercise these rights, please contact us. You also have the right to complain to the Information Commissioner's Office (ICO) in the UK.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this Policy regularly.

This version was last updated on July 29, 2025.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Glasgow Vehicle Hire Services
Queen St, Glasgow G1 3EN, United Kingdom
Phone: 01324 462 856